Where do job applications break?
Torre connects hundreds of thousands of recruiters and 1 million job seekers in tech. My remit was to find out where that connection was breaking down before it ever got a chance to happen. After testing, I found my focus areas to be onboarding and product education.
I ran UX Research, conducting usability, value, and exploratory testing to find out what was causing friction, confusion, or distrust in users coming into an emerging recruiting platform.
A report nobody had to translate.
Using the skillset I built in the 5 years spent working as a Freelancer, where I did UX research, design, and front-end development, I was able to provide solutions beyond the UX Reports:
Three tracks across the platform, each answering a different question about why people were or weren't getting through.
Written up with specific conclusions on how to address the feedback — not themes, but what to do.
Possible design solutions integrated within the reports, with added technical notes for the developers on the team to help quick implementation.
Worked closely with the Lead Product Designer to get the changes into Torre's live product, presenting the solutions and seeing them through.
The work did not end in the delivered changes: further research and analysis was done to determine whether the solutions meaningfully moved the desired metrics, and iterated upon when needed.